Privacy Policy

Introduction
Res Artis takes your privacy and the protection of your personal data seriously and acts in accordance with the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how personal information is collected, used, stored and disclosed by Res Artis. This Policy applies to Res Artis members and non-members. Our subscribed members share their professional identities, engage with our network, exchange knowledge and professional insights and post relevant professional profiles and residency opportunities. The content and data of some of our services is viewable to non-members.

By visiting or using the Res Artis website, you are consenting to us gathering and processing information about you in accordance with this Policy.

What information does Res Artis collect?
Res Artis collects the basic personal data that you provide to us in the form of your personal and/or professional contact information. We do not use online analytical tools, cookies or location tracking services.

In addition to the above, Res Artis members submit detailed data about their residency programs, including an annual operating budget and billing information. We use this financial information to uphold our tiered pricing system to enable an inclusive and diverse membership.

Why does Res Artis need it and what do we do with it?
Res Artis needs to collect basic personal data to provide you with communications about our activities. You must opt-in to our different communications channels, and have the right to subscribe, unsubscribe or update your subscription preferences at any time.

Res Artis requires more detailed information about our residency members in order to promote their organisation and residency opportunities to our international network and the public. All personal data captured by Res Artis has been submitted voluntarily by Res Artis members with their consent for public viewing and promotion across our various communications channels (see note about third party providers below).

How do we capture it?
The personal data we capture is processed by Res Artis staff. For the purposes of IT hosting and maintenance, this information is securely held. No third parties have access to your personal data unless you have otherwise consented (see note about third party providers below).

How long do we keep it?
Under Dutch law we are required to keep financial records for a minimum period of 7 years.

What are your rights?
If at any point you believe the personal data Res Artis captures about you is incorrect, you can contact Res Artis to request the information be amended or deleted. If you wish to raise a complaint about the way Res Artis have handled your personal data, you can contact us:

Res Artis
Sarphatistraat 470
1018 GW Amsterdam
The Netherlands

office@resartis.org

A note about third party service providers
Res Artis makes use of third party service providers for our e-newsletters and social media communications. By consenting to receive these communications through our third party service providers, you are subject to their individual privacy policies, and Res Artis does not take any responsibility for how such third parties may use any personal data they collect. You can view the Privacy Policies of our third party service providers here:

Mail Chimp Privacy Policy
Facebook Data Policy
Twitter Privacy Policy
Instagram Privacy Policy
LinkedIn Privacy Policy

Changes to this Policy
Res Artis reserves the right to modify this Privacy Policy, and if we make material changes to it, will provide you with the opportunity to review the changes before they become effective. If you object to any changes, you may opt-out of Res Artis communications and/or membership.

Last updated 23.05.2018

Cookie Policy

Our Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e. the information we collect using cookies, how that information is used, and how to control cookie preferences. Please view Cookie Policy here.

Content Disclaimer

Res Artis to the best of its ability makes sure that the content provided in our residency listings is accurate. However, ultimately the information on these pages is provided by our member organisations. Therefore, Res Artis gives no warranty and accepts no responsibility for the accuracy or the completeness of the listings. Res Artis cannot be held responsible for any outcome of application or artist residency exchanges.

Copyright Disclaimer

Res Artis complies with legal copyright standards to the best of our knowledge and intentions. Res Artis does not endorse or assume any responsibility for members uploading any third party images or content to the Res Artis website. If you find that a source is not in agreement with how its information is used, please let us know immediately by e-mailing webeditor@resartis.org in order to find a solution.

Complaints Policy

Although residency exchanges are private contracts between the artist and  host residency, it is very important to Res Artis that our vetted member listings are accurate, and that our member organisations are equipped to provide artists with positive residency experiences. As the peak organisation for the arts residencies field, Res Artis strives to maintain quality and transparency across our network and the broader field.

Artists and Residency Members are encouraged to resolve any disputes directly and amicably. Once that has been attempted first and there is no resolve, artists can use our conflict registration form to register their complaint and engage Res Artis to try and resolve a conflict resulting from a residency stay at one of our members.

Artists should be aware that Res Artis does not have the resources to investigate the financial or legal implications of complaints, or deal with he said/she said matters. As a vetted network, what we do is assess whether the member breached our shared set of Values they agree to adhere to on joining. If they have not breached these Values, they may remain a member. If they have, it may be grounds for a warning or dismissal.

Below is a summary of the procedural steps Res Artis uses to handle complaints against our members:

  1. Complaint submitted via online conflict registration form
  2. Complaint acknowledged by Res Artis office
  3. Complaint forwarded to volunteer Res Artis Board Member to investigate
  4. Board Member liaises with artist and residency member to investigate claims against Res Artis Values
  5. Board Member makes ruling with the following options: no case; coaching and training of member; a formal warning; or in extreme circumstances, instant expulsion from the Res Artis network and blocked access to our website.
  6. Case closed and no further correspondence is entered into by Res Artis.

The usual turn-around time for resolving complaints is one month, however please understand that Res Artis relies on the expertise of our volunteer Board, and some cases may take longer.